ECU Worldwide is Allcargo Logistics’ wholly-owned world subsidiary and the worldwide LCL consolidation chief. The corporate leverages its world synergies, calling on an in-depth information of native markets and huge expertise in world logistics to ship one of the best outcomes for you. If you transfer your cargo with ECU Worldwide, its groups throughout 160+ nations work collectively for you, making use of native strengths to get your cargo to your vacation spot, thus effectively making it ‘One world, One workplace’ for you.
ECU Worldwide’s superior technical instruments be sure that you by no means lose sight of your cargo. Guide, hint and lot of options are only a click on away for you. Buyer comfort is the final word purpose and it’s achieved by simple data alternate.
What’s the significance of ECU Worldwide within the portfolio of Allcargo Logistics?
ECU Worldwide is the wholly owned subsidiary of Allcargo, current in over 160 nations. It contributes to a big portion of Allcargo’s income and in addition makes Allcargo India’s most geographically numerous firm. The corporate has been a real flip round success story from the time it was acquired in 2005 to now being the world’s largest LCL participant and one of many world’s prime 20 NVOs by way of container volumes.
It has additionally been the corporate that pushed the envelope by way of digital innovation inside Allcargo portfolio. Beginning with our proprietary ERP that we constructed with TCS which is now current in additional than 80 nations, the corporate now’s investing closely into automation, knowledge science and our buyer functions like our flagship 360 product – protecting in thoughts the objective of driving utmost reliability in service and gold-standard buyer satisfaction.
You may have been instrumental in growing proprietary tech-tools at ECU Worldwide. What applied sciences have you ever developed and what efficiencies did they convey into the system?
We develop our proprietary digital instruments, resembling ECU360, by strictly adhering to the core ethos of our group – customer-centricity. Agile compliant software program growth allows us to innovate new options based mostly on an in-depth understanding of evolving buyer calls for. Furthermore, prospects throughout the globe belief the digital platform’s spine, ECU Worldwide’s decades-old logistics expertise and infrastructure, for superior visibility and repair effectivity. Our focus from these initiatives is how can we give even the smallest buyer the very best customer support by enhanced visibility, intelligence & efficiency- which prior to now might have been reserved for the most important purchasers. This helps allow the productiveness for the purchasers and ourselves, and permits us to be a extra strategic companion to our purchasers. In a few of our most superior markets we have now a digital adoption fee of properly over 60%.
By digitally enabling processes utilizing platforms resembling ECU360 and enhanced integration capabilities resembling APIs, we will provide prospects lowered turnaround occasions and increase buyer satisfaction. A digital-first strategy helps us analyze knowledge with precision, enabling us to take smarter and simpler selections for the advantage of our prospects. Clients are then empowered to develop their enterprise and optimize operational effectivity by leveraging the revolutionary options of ECU360. Our buyer satisfaction survey scores are over 90%
As we began with the shopper going through initiatives we additionally realized the immense potential of enabling operational effectivity – subsequently we took on the initiatives of automation & knowledge science that may assist improve our operational productiveness, turnaround occasions & high quality of service. These initiatives are exhibiting very optimistic outcomes – as we imagine knowledge centricity & seamless communication may be very core to the way forward for our trade.
How will ECU360 assist restructure digitization and automation within the Indian logistics house? And the way will or not it’s instrumental within the world commerce situation?
Being a technology-inspired globally famend multi-modal logistics options supplier, we’re centered on embedding superior digital applied sciences into the operational framework to facilitate environment friendly service supply. Leveraging superior digital instruments, we’re aggressively boosting our competencies in providing superior buyer satisfaction.
The roll-out of ECU360 is geared toward serving to our mid and small-sized freight forwarders in India to leverage the tip to finish world infrastructure and obtain pace, agility, cost-effectiveness and enterprise development with immediate citation and real-time pricing. With a number of helpful options resembling door-to-door charges in over 57 nations, .SB file automation, cross commerce & KPI functionalities, and many others. Contemplating the influence of the pandemic, firms throughout the globe are more and more switching to digitally enabled service choices. The Indian logistics trade can be progressively transitioning to a digitalized operational framework. ECU360 additionally allows using APIs throughout all our key merchandise like quote, reserving, monitoring, crusing & invoices. The ability of APIs is but to be seen in an enormous manner in logistics but it surely has reworked industries internationally and we see it as an enormous alternative.
As a world LCL cargo consolidation chief, going ahead, what are the traits that may drive the demand for LCL/FCL cargo motion?
The LCL actions throughout the globe have grown within the pandemic section because of vessel house crunch and e-com increase. We really feel we’re in one of the thrilling companies right now. The LCL quantity has elevated primarily within the China-to-south-Asia pacific route. LCL motion from Europe to the US continues regardless of an enormous enhance within the freight fee. The development will maintain, because the stakeholders in ocean freight have accepted the brand new regular situation.
Why is it necessary for the logistics trade to undertake digitization and what do you foresee within the close to future?
Decreasing inefficiencies and instilling much-needed agility within the logistics trade are key strategies of accelerating worth for companies. To unlock this worth, the adoption of systemic digitization is important, and we’ve noticed the pandemic as being the catalyst in integrating digital applied sciences into the provision chain, facilitating the seamless motion of cargo with improved visibility. The best way ECU360 helps us provide our prospects transparency in tariffs and shipping schedules in addition to unparalleled service effectivity, it’s evident that digitization will create a robust basis for attaining very good buyer centricity even in these difficult occasions.
Digitization additionally provides to the resiliency of a provide chain. Classes realized by companies from the pandemic embody the necessity to closely spend money on digitization to be able to defend their provide chain operations from any opposed influence in future. The truth is, if we have a look at issues from a nation-wide perspective, funding into digitization may help India bolster its place as a world logistics and manufacturing hub.
The present empty container scarcity for exports and rising freight charges – how are this stuff impacting the exporters and the way are you coping with these points?
One of many elementary advantages of working with ECU Worldwide is its a long time lengthy legacy as a outstanding freight forwarder and LCL consolidator. Subsequently, we preserve long-term contracts with trusted carriers that, regardless of container shortages and rising freight charges, guarantee house for our purchasers.
